Customer Service

Terms of Sale

Accepted methods of Payment:

  • Cash
  • Check - A $30.00 service charge applies to any returned checks.
  • Credit Card - A $100.00 minimum applies for any credit card purchases.

amex, visa, mastercard

Special Orders:

  • All special orders require a signed purchase order or Order Form .
  • Special Order merchandise is non-returnable.
  • A 50% deposit may be required on certain special order products or equipment.

Return Policy:

  • All Sales are final after 30 days.
  • Returns must be field inspected, approved and in the original condition for credit to be issued.
  • Special Order, Non-stock or Close-Out Merchandise is non-returnable.
  • All floor machines and equipment sales are final and covered by original factory warranties.
  • All returns are subject to a restocking or handling fee.

Refunds:

  • Credit Card Refunds:
    Applicable refunds will be applied to the original credit card used for the purchase as invoiced. UNDER NO CIRCUMSTANCES WILL REFUNDS BE ISSUED TO CREDIT CARD OTHER THAN THE ONE USED DURING THE ORIGINAL PURCHASE: NO EXCEPTIONS. If the credit card is no longer active or valid , then a company credit will be issued to the customer's account as listed on the original invoiced purchase.

  • Cash Refunds:
    Cash refunds will only be issued if the (1) original purchase payment was made in CASH and (2) the total original purchase totaled $100.00 or less.

  • Check Refunds:
    If the original purchase payment was made by check a refund check will be issued only once the original customer check has been confirmed as cleared by our bank. Once cleared, a refunded check will be issed to the original purchaser or business as listed on the invoice.